News and Useful Information to help your Business
Quicksheet #4 Breaking down Support The word “support” is often thrown into advertising pitches to help sweeten the deal as a sort of insurance policy in case anything goes wrong. While support can mean many different things, Phone System Support can be summed up in two questions: Who will be doing the work? (see below for a list …
There are two options for the quality of VoIP phone calls: • Best Effort (the Public Internet) • Guaranteed (a Private Network). Here you will get a Service Level Agreement (SLA). There are cases when businesses require guaranteed phone call quality and reliability – hospitals, fire stations, police stations, call centers etc. But, most businesses do not require …
Voice over Internet Protocol (VoIP) is the future of telephone service. During the transition from the legacy Public Switched Telephone Network (PSTN) to a mix of PSTN and VoIP to pure VoIP, there are a few things that are needed, before you can have good VoIP service. You must have or get a good quality internet connection for …
“By 2020, we expect to have fully transitioned our customers from decades-old, legacy technologies to an all-Internet Protocol network architecture.” Randall Stephenson, Chairman, Chief Executive Officer and President AT&T Inc. 2012 Annual Report, February 11, 2013. What does the above quote mean? Well, in the very near future all wired phones will become VoIP (Voice over Internet Protocol). …